tojaybet Privacy Policy

1. Introduction

tojaybet is Pakistan's premier online betting and casino platform, offering cricket betting, live casino games, slot games, fishing games, and more to players across Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Peshawar, Multan, Quetta, and every corner of the country. We understand that when you share your personal data with us — whether during account registration, when making a deposit via JazzCash or EasyPaisa, or when contacting our support team — you are placing genuine trust in us.

This Privacy Policy sets out, in plain and legally precise terms, exactly how tojaybet collects, processes, stores, and protects that trust. We are committed to transparency. We do not hide behind vague language or bury important disclosures in small print. If you have any questions about any part of this document after reading it, please reach out to our team — details are in Section 16.

This policy applies to all tojaybet services accessible at tojaybet.ws, our mobile-optimised web experience, any tojaybet communications sent to your registered mobile number or email address, and all interactions with tojaybet customer support via live chat or email.

2. Data Controller

For the purposes of applicable data protection law, tojaybet acts as the data controller in respect of all personal data collected from registered players and visitors to tojaybet.ws. This means tojaybet determines the purposes for which personal data is processed and the manner in which it is processed.

tojaybet operates under an international gaming licence. Queries regarding data controllership or data protection compliance may be directed to our support team using the contact details in Section 16 of this policy. Where tojaybet engages third-party processors — such as payment gateways or KYC verification providers — those processors act under tojaybet's instruction and are bound by contractual data processing agreements.

3. Data We Collect

tojaybet collects only the personal data that is reasonably necessary to provide our services safely, fairly, and in compliance with our regulatory obligations. The categories of personal data we collect are set out in the table below:

Category	Examples	When Collected
Identity Data	Full name, date of birth, CNIC number	Registration & KYC verification
Contact Data	Pakistani mobile number, email address (if provided)	Registration & account updates
Financial Data	JazzCash/EasyPaisa wallet reference, bank account name (not full account number), deposit/withdrawal history in PKR	Deposit & withdrawal processing
Technical Data	IP address, device type, browser type, operating system, session duration	Each platform visit
Usage Data	Games played, bet history, wager amounts, session timestamps, bonus usage	During active platform use
Communications Data	Live chat transcripts, support email correspondence, dispute records	When you contact support
Responsible Gaming Data	Self-exclusion status, deposit/loss limits set, responsible gaming tool usage	When responsible gaming features are activated

4. How We Collect Your Data

4.1 Data You Provide Directly

The majority of personal data tojaybet holds about you is data you have provided directly by completing our registration form, submitting KYC documents, contacting our support team, or activating responsible gaming features on your account. tojaybet only ever asks for information that is necessary for a specific, clearly stated purpose.

4.2 Automated Collection

When you visit tojaybet.ws, certain technical data is collected automatically by our platform systems. This includes your IP address (used for fraud prevention and geographic access control), device type and browser version (used for platform compatibility), and session activity data (used for responsible gaming monitoring and security). This automated collection is necessary for the secure operation of the platform and cannot be disabled without preventing access to tojaybet services.

4.3 Third-Party Sources

In limited circumstances, tojaybet may receive personal data about you from third-party sources, including:

• Identity verification providers: Where we use a regulated KYC partner to verify your CNIC details, that partner may confirm or supplement identity information.
• Payment processors: Transaction confirmation data from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or Raast may include your registered account holder name.
• Fraud prevention databases: tojaybet may cross-reference account information against fraud and anti-money laundering screening lists maintained by regulated compliance service providers.

5. Purpose & Legal Basis for Processing

tojaybet processes personal data only where we have a valid legal basis for doing so. The primary legal bases on which tojaybet relies are:

• Contractual necessity: Processing required to open your account, process deposits and withdrawals, settle bets, and deliver the services you have requested.
• Legitimate interests: Processing required for fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where our legitimate interests do not override your rights.
• Legal obligation: Processing required to comply with anti-money laundering (AML) regulations, age verification requirements, and any requests from competent regulatory authorities.
• Consent: Where tojaybet sends optional marketing communications to your registered mobile number, this is done only on the basis of your explicit opt-in consent, which can be withdrawn at any time.

6. Data Sharing & Disclosure

tojaybet does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party. Data is shared only in the following limited and controlled circumstances:

6.1 Service Providers & Processors

tojaybet works with a small number of carefully vetted third-party service providers who process personal data on our behalf under strict contractual terms. These include:

• Payment gateway operators (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast) for transaction processing.
• Identity verification and KYC service providers for CNIC verification and age confirmation.
• Cloud infrastructure providers for secure data hosting and backup.
• Fraud and AML screening services for transaction monitoring.

All service providers are contractually prohibited from using tojaybet player data for any purpose other than delivering the specific service they have been engaged to provide.

6.2 Legal & Regulatory Disclosure

tojaybet may disclose personal data to governmental authorities, law enforcement agencies, or regulatory bodies where required by law, court order, or where tojaybet reasonably believes such disclosure is necessary to prevent fraud, protect player safety, or comply with our licensing obligations.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of tojaybet's business or assets, player data may form part of the transferred assets. In such circumstances, tojaybet will notify affected players in advance and the acquiring party will be required to honour the commitments made in this Privacy Policy.

7. Data Retention

tojaybet retains personal data only for as long as it is necessary for the purpose it was collected and to comply with applicable legal, regulatory, and licensing obligations. Specific retention periods include:

• Account data: Retained for the duration of your active tojaybet account plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction records: Retained for seven (7) years from the date of each transaction in accordance with standard financial record-keeping obligations.
• KYC documents: Retained for five (5) years from the date of verification or account closure, whichever is later.
• Support communications: Retained for three (3) years from the date of the last communication.
• Marketing consent records: Retained for the duration of your subscription plus two (2) years following withdrawal of consent.

Once the applicable retention period expires, personal data is securely and irreversibly deleted or anonymised in accordance with tojaybet's internal data disposal procedures.

8. Security Measures

tojaybet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Key security measures include:

• Transport Layer Security (TLS): All data transmitted between your device and tojaybet.ws is encrypted using TLS 1.2 or higher.
• AES-256 Encryption at Rest: All personal data stored on tojaybet servers is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to tojaybet staff and contractors who have a legitimate need to access it, and is enforced through role-based access control systems.
• Regular Security Audits: tojaybet conducts periodic penetration testing and security audits of its platform infrastructure.
• Two-Factor Authentication: tojaybet's internal systems require multi-factor authentication for all staff with access to player data.
• Incident Response: tojaybet maintains a documented data breach response plan. In the event of a breach affecting your personal data, you will be notified without undue delay in accordance with our obligations under applicable law.

While tojaybet takes every reasonable measure to protect your data, no internet-based platform can guarantee absolute security. You are also responsible for keeping your tojaybet account password confidential and for notifying us immediately if you suspect any unauthorised access to your account.

9. Cookies & Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit tojaybet.ws. They allow our platform to recognise your device, maintain your session, remember your preferences, and collect aggregate analytics data about how players use our site.

9.2 Types of Cookies Used by tojaybet

• Strictly Necessary Cookies: Required for the core functionality of tojaybet.ws, including session authentication and security tokens. These cannot be disabled without breaking the platform.
• Performance & Analytics Cookies: Used to collect anonymous, aggregated data about how visitors navigate tojaybet.ws, which pages are most visited, and where errors occur. This data helps us improve the platform experience for Pakistani players.
• Functional Cookies: Used to remember your preferences such as language settings and responsible gaming limits you have configured.

9.3 What We Do Not Use

tojaybet does not use third-party advertising cookies, social media tracking pixels, or any cross-site behavioural tracking technologies. We do not share cookie data with advertising networks.

9.4 Managing Cookies

You may configure your browser to refuse all cookies or to alert you when cookies are being set. Please note that disabling strictly necessary cookies will prevent you from logging in to your tojaybet account and using our services.

10. Payment Data & Financial Privacy

All financial transactions on tojaybet are processed in Pakistani Rupees (PKR). Payment data — including JazzCash wallet references, EasyPaisa transaction IDs, and bank transfer details — is handled through PCI-DSS compliant payment processors.

tojaybet does not store full debit or credit card numbers on its own servers. Payment method details are tokenised by the respective payment processor and only a non-sensitive reference token is retained by tojaybet for the purpose of associating transactions with your account and enabling withdrawals to previously verified payment methods.

For security and anti-money laundering compliance, tojaybet maintains records of all deposit and withdrawal transactions, including amounts, timestamps, and payment method references, for a minimum of seven (7) years.

11. Minors & Age Verification

tojaybet is strictly a platform for adults. The minimum age to register and use tojaybet services is 21 years. We take this restriction extremely seriously and enforce it through multiple controls:

• Self-declaration of age at registration — players must confirm they are 21 or older before account creation is permitted.
• CNIC-based identity verification, which confirms the date of birth of the account holder.
• Automated risk-based age verification triggers, where accounts showing usage patterns inconsistent with an adult player may be flagged for additional verification.

tojaybet does not knowingly collect personal data from individuals under the age of 21. If you believe a minor has registered a tojaybet account, please contact us immediately at [email protected]. Upon confirmation, we will close the account and delete all associated personal data without delay.

12. Your Data Rights

As a tojaybet player, you have the following rights regarding your personal data. To exercise any of these rights, please contact tojaybet support via live chat or email at [email protected]. We will acknowledge your request within 48 hours and provide a substantive response within five (5) business days.

• Right of Access: You may request a copy of all personal data tojaybet holds about you. We will provide this in a clear, readable format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it without undue delay.
• Right to Erasure: You may request that tojaybet delete your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations under AML and licensing regulations.
• Right to Restrict Processing: You may ask tojaybet to restrict processing of your data in certain circumstances, for example while a dispute is being investigated.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format (such as CSV) for transfer to another service provider.
• Right to Object: You may object to tojaybet processing your personal data for marketing communications. You may also object to processing based on legitimate interests, subject to tojaybet's overriding compliance requirements.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing SMS messages), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

tojaybet will not charge a fee for handling any reasonable data rights request. If a request is manifestly unfounded, repetitive, or excessive, tojaybet reserves the right to charge a reasonable administrative fee or to decline the request, with written explanation.

13. International Data Transfers

tojaybet's primary platform infrastructure is hosted on servers in jurisdictions with recognised data protection standards. Where personal data is transferred outside of Pakistan for processing — for example, by cloud infrastructure partners or KYC verification providers — tojaybet ensures that appropriate data transfer safeguards are in place.

These safeguards include contractual clauses that require the recipient to apply data protection standards equivalent to those described in this Privacy Policy. tojaybet does not transfer personal data to jurisdictions that lack adequate data protection frameworks without ensuring appropriate contractual protections are in place.

14. Marketing Communications

tojaybet may send you promotional communications about new games, bonuses, PSL betting offers, seasonal promotions, and tojaybet platform updates. These communications will only be sent to you where you have explicitly opted in to receive them during registration or through your account settings.

You may withdraw your marketing consent at any time by:

• Contacting tojaybet support via live chat or email at [email protected] and requesting removal from our marketing list.
• Updating your notification preferences within your tojaybet account settings panel.

Withdrawing marketing consent will not affect your ability to use tojaybet's services, nor will it prevent us from sending you transactional or account-related communications that are necessary for the operation of your account (such as deposit confirmations, withdrawal notifications, and security alerts).

tojaybet does not engage in unsolicited bulk messaging. We do not purchase third-party marketing lists, and we do not share your contact details with external marketing agencies.

15. Changes to This Privacy Policy

tojaybet may update this Privacy Policy from time to time to reflect changes in our data practices, platform services, regulatory requirements, or applicable law. When material changes are made, tojaybet will notify registered players via a prominent notice on tojaybet.ws and, where appropriate, a direct communication to your registered mobile number or email address.

The effective date at the top of this policy reflects the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how tojaybet protects your personal data. Continued use of tojaybet services following notification of an update constitutes your acknowledgement of the revised policy.

Previous versions of this Privacy Policy are retained on file and are available on request by contacting our support team.

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tojaybet handles your personal data, our Data Protection team is available to assist you:

• Email: [email protected] — please include "Privacy Query" in the subject line.
• Live Chat: Available 24/7 on tojaybet.ws — average response time 3–5 minutes.
• Support Language: Urdu and English support agents available around the clock.

tojaybet is committed to resolving any privacy concerns fairly and promptly. If you are not satisfied with our response to a privacy concern, you retain the right to escalate your complaint to the relevant regulatory authority in your jurisdiction.